Caval Limited is committed to conducting its business with honesty and integrity and aims to achieve the highest possible standards of service in all of its practices. We expect all staff to maintain these high ethical values.

Organisations may sometimes face the risk of malpractice. At Caval we take any misconduct very seriously and aim to prevent and eliminate any wrongdoing within our organisation. We therefore encourage all staff to freely raise any concerns they may have about unprofessional conduct within the business, without fear of suffering a detriment or dismissal. We will treat any concerns raised seriously and will protect and support any individual who makes a disclosure in line with this policy.

This policy does not form part of any contract; Caval Limited reserves the right to amend this policy at any time without prior notice.


Who can raise a concern under this policy?

This policy applies to all current and former employees, workers, officers, consultants and contractors of our business, including home workers, trainees, apprentices, agency workers, casual workers and limited company contractors. No qualifying length of service is required in order to raise a concern under this policy.


When to use this policy

This policy should be used to report concerns of malpractice or wrongdoing in relation to our organisation’s activities, where you have information which you reasonably believe tends to show one or more of the following:

  • A criminal offence has been committed, is being committed, or is likely to be committed
  • A person has failed, is failing, or is likely to fail to comply with any legal obligation to which he or she is subject
  • A miscarriage of justice has occurred, is occurring, or is likely to occur
  • The health or safety of an individual has been, is being, or is likely to be endangered
  • The environment has been, is being, or is likely to be damaged
  • Any of the above malpractices have been, are being, or are likely to be deliberately concealed. This applies whether the malpractice has already occurred, is currently in progress, or is likely to happen in the future.

You must reasonably believe that the disclosure is being made in the public interest. It doesn’t matter if you are mistaken about your concern, but you must have information that tends to show some actual malpractice or wrongdoing, rather than an opinion or a feeling.


Disclosures that are not covered by this policy

You will not qualify for protection under this policy if you commit an offence in making the disclosure, or if you disclose a matter that is subject to legal, professional privilege (for example, correspondence between Caval Limited and our lawyers regarding a specific case).

If your concern relates to your own treatment as an employee of Caval Limited, including personal circumstances at work, you should raise it under our grievance procedure instead, unless you reasonably believe that the matter is in the public interest.

If your concern relates to your own treatment or personal circumstances at work, but you are not an employee of Caval Limited, you should use our complaints procedure instead of the grievance procedure.

If you wish to raise a concern of suspected malpractice or wrongdoing in relation to a hirer’s activities, you may need to raise the concern directly with the hirer instead. Any other concerns about our services generally, which are not related to the types of wrongdoing or malpractice covered by this policy, should be raised using our complaints policy instead.

Our complaints and grievance policy documents are available on request.


How to raise a concern

If you have any concerns of the types of malpractice or wrongdoing covered by this policy, you should in the first instance make a disclosure to your immediate superior. Agency workers should disclose concerns to the consultant who is responsible for managing their assignment.

If, for any reason, you feel that you cannot tell your immediate superior, or in the case of an agency worker the consultant responsible for managing your assignment, you should raise the issue with the head of department. If you have made a disclosure and are still concerned, or the matter is so serious that you feel you cannot discuss it with either of the two persons named above, you should raise the matter with any of the board of directors.

A disclosure of a concern can be made by telephone, in person or in writing (including by email). However, it is preferable for the disclosure to be made in writing so that we can keep an exact record of your concern.

You are not expected to prove the truth of your concern beyond reasonable doubt or provide any evidence. You will, however, generally need to provide the following information as a minimum:

  • The nature of the concern
  • Why you believe it to be true
  • The background and history of the concer
  • Relevant dates where possible.

You may raise any concerns anonymously, although we encourage you to give your name when reporting your concern wherever possible; it may be more difficult for us to protect your position or give you feedback on the outcome of investigations if you choose to remain anonymous.

You may wish to consider discussing your concern with a colleague before raising it formally under this policy. You may also choose to raise a concern under this policy alone or with a colleague. It is in the interests of all parties to maintain confidentiality once you have raised a formal concern.


How we respond to concerns raised under this policy

We are committed to ensuring that all disclosures raised in accordance with this policy will be dealt with objectively, consistently, fairly and professionally.

We will take the time to listen to any issues raised and arrange a meeting as soon possible to discuss your concern (unless the concern has been raised anonymously). The aim of the meeting will be to establish the background and facts in order to help us decide whether and how to carry out any subsequent investigation. We may ask you for further information about the concern raised, either at this meeting or at a later stage.

Any concerns you raise in line with this policy will be recorded in our Whistleblowing Report Register.

After the meeting we will decide how to respond. This will usually involve making internal enquiries in the first instance, but it may be necessary to carry out an investigation at a later stage that may be formal or informal depending on the nature of the concern raised. We will endeavour to complete investigations within a reasonable time.

We will keep you informed of the progress of the investigation as it is carried out and when it is completed, giving you an indication of the timescale for any actions or next steps that we may take. We cannot inform you of any matters that would breach any duty of confidentiality owed to others.

We will consider any concerns raised anonymously at our discretion, taking into account factors such as the seriousness of the issue raised, the credibility of the concern and the likelihood of confirming the allegation from other sources. Concerns that are expressed completely anonymously are much less powerful and are difficult to investigate. It may also be problematic for us to provide you with feedback if you cannot be contacted.

If disciplinary action or other proceedings follow the investigation, we may need to ask you to come forward as a witness to help us take appropriate measures to end the wrongdoing.



All concerns raised will be treated as confidential and every effort will be made not to reveal the identity of any individual who raises a concern. Unless the law requires otherwise, we will only make disclosures to third parties or other staff with your consent.


Raising your concern externally (exceptional cases)

The main purpose of this policy is to give all our staff the opportunity and protection they need to raise concerns internally. We would expect that in almost all cases, raising concerns internally would be the most appropriate course of action in order to resolve the issue.

However, if for whatever reason you feel you cannot raise your concerns internally and you reasonably believe the information and any allegations are substantially true and in the public interest, the law recognises that it may be appropriate for you to raise the matter with another approved person, such as a regulator, professional body or an MP. A list of the relevant prescribed people and bodies that you can raise a concern with is available on the GOV.UK website via the following link:

BI S-16-79-blowing-the-whistle-to-a-prescribed-person.pdf.

We strongly encourage individuals to seek appropriate advice before reporting a concern to an external person. Protect (formally known as Public Concern at Work) is a leading independent charity whose main objective is to promote compliance with the law and good practice in the public, private and voluntary sectors. They are a source of further information and advice and operate a confidential helpline. ACAS also operate a free confidential helpline that you can contact for advice. The contact details for both organisations are set out in the information and contacts section below.


Protection and support for those raising concerns

We hope that all staff will feel able to voice their concerns freely under this policy. Caval Limited is committed to good practice and high standards and is supportive of any staff member who raises genuine concerns under this policy, even if they turn out to be mistaken.

Any individual raising a genuine concern must not suffer any detriment as a result of doing so. If you believe that you have suffered such treatment, you should inform an appropriate person immediately, e.g. any member of the board of directors.

Caval Limited will not tolerate any harassment or victimisation of individuals who raise concerns about wrongdoing or malpractice in the workplace. No member of staff may threaten or retaliate against an individual who has raised a concern. Any person involved in such conduct may be subject to disciplinary action.

To ensure the protection of all our staff and the integrity of our business, those who raise a concern frivolously, maliciously and/or for personal gain and/or make an allegation they do not reasonably believe to be true and/or not made in the public interest may also be subject to disciplinary action.

If you are not happy with the way in which a matter has been addressed or dealt with you should raise it formally using our complaints procedure. Employees of Caval Limited may use our grievance procedure to address the issue instead.


Further information and contacts

If you have any queries about the application of this policy, please contact in the first instance.

Protect is a source of further information and advice. It also provides a free helpline offering confidential advice on 020 3117 2520. Further information is available on their website:

The Advisory, Conciliation and Arbitration Service (ACAS) also has a free helpline that you can contact for further advice. The ACAS telephone number is 0300 123 1100; the helpline is open Monday to Friday from 8am to 8pm and Saturday from 9am to 1pm. The website can be found here:

If you are a member of a recognised trade union, you can also seek information and advice from your trade union representative.


Jamie Talbot – Managing Director


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